Shipping & Returns

For any queries regarding shipping and returns with your My Carry Potty product(s), please refer to this page.

Delivery Rates

Our checkout page will calculate the exact postage and packing costs for you before you commit to buying, but a guideline is set out below:

  • Standard UK Delivery- FREE delivery on all orders over £24.99. We aim to ensure the products reach you within 3-5 working days of your order.
  • Second Class UK Delivery- £5.50 P&P for orders under £24.99. For purchase of a single item,  this will be sent second class tracked Royal Mail and will reach you within 3-5 working days your order. 
  • DPD Courier Delivery- FREE delivery on all UK orders over £24.99. These will reach you in 1-2 working days. You will receive a tracking number via email or mobile
  • Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday.
  • Any parcels not collected or refused delivery will be returned to MyCarryPotty® and you will be charged for the return of the goods.
  • We cannot be held responsible if you provide us with an incorrect delivery address and your goods are signed for by somebody other than yourself.

 Overseas Delivery

  • At the moment, we do not deliver to the rest of the world. 

Returns

We trust that you will be delighted with your purchase from My Carry Potty, but if you are not satisfied with your product for any reason, please send it back to us in the original packaging and we’ll be happy to refund or replace it.  In the rare occasion of goods being damaged or faulty, please call customer services on +44 (0)1202 763711 or email customerservices@mycarrypotty.com. 

My Little Training Pants cannot be returned (unless faulty) due to hygiene reasons. Sizing information and measurement chart is provided at the point of sale. Your child’s body measurements should be used for ordering My Little Training Pants, NOT their age. Please refer to our size guide on the product page. We will be happy to assist with any sizing questions prior to purchase. Please contact customerservices@mycarrypotty.com or call +44 (0)1202 763711. The washing instructions on My Little Training Pants state the maximum laundering conditions to maximise the life of your pants.

 

 

You must return any items within 14 days of your delivery, unused, in perfect condition and complete with original packaging intact.  Please ensure both the product and packaging are not damaged whilst in transit. You are responsible for the item until we receive it at our warehouse.

We will be happy to refund the original price of the item or send you an exchange.  The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.  If we discover the returned product does not meet these conditions upon inspection, we reserve the right to refuse a refund on the item. Please note that this does not affect your statutory rights.

We strongly advise that a proof of postage certificate should be obtained when returning your order for peace of mind on both ends.

We regret that postage, packing and insurance are direct costs and cannot be refunded by us.

Please include your order details and send returns to:

 

My Carry Potty Returns

KMUK C/O ORIENTAL GLOBAL LOGISTICS  

Unit B  

Crosspoint Distribution Park 

Swallowfield Way 

Hayes 

UB3 1DQ

United Kingdom

Please go to our Terms & Conditions page to see the full refund and returns policy. If anything is unclear or you have more questions feel free to contact our customer service team.