Delivery & Returns

For any queries regarding shipping and returns with your My Carry Potty product(s), please refer to this page.

Delivery Rates

Our checkout page will calculate the exact postage and packing costs for you before you commit to buying, but a guideline is set out below:

Standard Delivery

1 item under £24.99

£5.50 P&P for orders under £24.99. Orders will be shipped by Royal Mail Tracked 48 UK Delivery and will reach you within 2-3 working days of your order. A text or email will be sent to notify you of the delivery time. Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday.

The courier will make 1 delivery attempt and if unable to deliver will leave a card to explain if your parcel has been left in a safe place or taken to your local delivery office for collection. You can divert the parcel to a neighbour or safe place using the Royal Mail tracking on their website. For more details for Royal Mail details see link below. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

Royal Mail | Royal Mail Group Ltd

1 item over £24.99

Free delivery for orders over £24.99. Orders will be shipped by Royal Mail Tracked 48 UK Delivery and will reach you within 2-3 working days of your order. A text or email will be sent to notify you of the delivery time. Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday.

Royal Mail | Royal Mail Group Ltd

Next day delivery

2 or more items

Free delivery for orders over £24.99. If more than 1 single item Parcel Force delivery will be used. These will reach you in 1-2 working days. You will be sent a tracking number via email which can be used in the below site:

Track a Parcel (parcelforce.com)

Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

The courier will make 1 delivery attempt and if unable to deliver will leave a card to explain if your parcel has been left in a safe place or taken to your local delivery office for collection. You can divert the parcel to a neighbour or safe place using the Parcel Force tracking on their website. For more details for Parcel Force details see link below. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

Track Your Parcel | Parcelforce Worldwide

Bundles

Track a Parcel (parcelforce.com)

Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

Delivery Failure

We cannot be held responsible if you provide us with an incorrect delivery address and your goods are signed for by somebody other than yourself.

It is the responsibility of the customer to ensure there is someone at the delivery address on the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and may leave a card or an image to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages.

For any questions regarding deliveries, please contact Customer Services directly through our website- customerservices@mycarrypotty.co.uk

Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier.

Please note that all our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

Overseas Delivery

Currently, we do not deliver to the Highlands,& Islands, Channel Islands, Northern Ireland & Isle of Man or the rest of the world.

Please contact customerservices@mycarrypotty.co.uk for available stockists in your country.

Returns

Dimensions of all products are available to view at the point of sale. If you have any questions on the dimensions of products, please do get in touch with customers services on +44 (0)1202 763711 or email customerservices@mycarrypotty.co.uk and we will be happy to help you.

We trust that you will be delighted with your purchase from My Carry Potty, but if you are not satisfied with your product for any reason, please send it back to us in the original packaging and we’ll be happy to refund or replace it. In the rare occasion of goods being damaged or faulty, please call customer services on +44 (0)1202 763711 or email customerservices@mycarrypotty.co.uk

My Little Training Pants cannot be returned (unless faulty) due to hygiene reasons. Sizing information and measurement chart is provided at the point of sale. Your child’s body measurements should be used for ordering My Little Training Pants, NOT their age. Please refer to our size guide on the product page. We will be happy to assist with any sizing questions prior to purchase. Please contact customerservices@mycarrypotty.co.uk or call +44 (0)1202 763711. The washing instructions on My Little Training Pants state the maximum laundering conditions to maximise the life of your pants.

You must return any items within 14 days of your delivery, unused, in perfect condition and complete with original packaging intact. Please ensure both the product and packaging are not damaged whilst in transit. You are responsible for the item until we receive it at our warehouse.

We will be happy to refund the original price of the item or send you an exchange. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If we discover the returned product does not meet these conditions upon inspection, we reserve the right to refuse a refund on the item. Please note that this does not affect your statutory rights.

We strongly advise that a proof of postage certificate should be obtained when returning your order for peace of mind on both ends.

We regret that postage, packing and insurance are direct costs and cannot be refunded by us.

Please include your order details, full name and send returns to:

My Carry Potty Returns

ORIENTAL GLOBAL LOGISTICS

Unit B

Crosspoint Distribution Park

Swallowfield Way

Hayes

UB3 1DQ

United Kingdom

Exchanges

We are happy for you to exchange, you must return any items within 14 days of your delivery, unused, in perfect condition and complete with original packaging intact. Please ensure both the product and packaging are not damaged whilst in transit. You are responsible for the item until we receive it at our warehouse. Please ensure you enclose your order number and full name.

Please send email prior to postage to customerservices@mycarrypotty.co.uk highlighting your requested exchange.

Please go to our Terms & Conditions page to see the full refund and returns policy. If anything is unclear or you have more questions feel free to contact our customer service team.