Delivery Rates

Our checkout page will calculate the exact postage and packing costs for you before you commit to buying, but a guideline is set out below:

Standard Delivery

1 item only over £24.99

We offer free delivery for orders over £24.99. Orders of 1 item only will be shipped by Royal Mail Tracked 48 UK Delivery and will reach you within 2-3 working days of your order. A text or email will be sent to notify you of the delivery time. Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday.

The courier will make 1 delivery attempt and if unable to deliver will leave a card to explain if your parcel has been left in a safe place or taken to your local delivery office for collection. You can divert the parcel to a neighbour or safe place using the Royal Mail tracking on their website. For more details for Royal Mail details see link below. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

Royal Mail | Royal Mail Group Ltd

Bundles

We offer free delivery for orders over £24.99. If more than 1 single item DPD Delivery UK will be used. This will reach you in 1-2 working days. You will be sent a tracking number via email which can be used in the below site:

DPD (UK) - Help

You can update the driver online using your tracking details to advise if you would like to change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or arrange to collect it from your local DPD drop off shop.

Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

Next Day Delivery 

You can choose to select next day delivery for a charge of £3.99 P&P. Any orders under £24.99 will automatically be subject to this charge as they do not qualify for free shipping.

Orders will be shipped by DPD Next Day Delivery Service UK and will reach you the next working day of your order. Orders must be placed by 12.00pm on any working day to fulfill next day delivery.

A text or email will be sent to notify you of the delivery time. Please note orders placed on a Friday after 12.00pm will not be processed until the following Monday.

Please note on a bank holiday, orders will not be dispatched until the following working day.

The courier will make 1 delivery attempt and if unable to deliver will leave a card to explain if your parcel has been left in a safe place or taken to your local DPD drop off shop.

You can update the driver online using your tracking details to advise if you would like to change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or arrange to collect it from your local DPD drop off shop.

For more details on DPD details click link below. We will be happy to assist with any delivery queries at customerservices@mycarrypotty.co.uk

DPD (UK) - Help

Delivery Failure

We cannot be held responsible if you provide us with an incorrect delivery address and your goods are signed for by somebody other than yourself.

It is the responsibility of the customer to ensure there is someone at the delivery address on the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and may leave a card or an image to advise where this parcel has been left.

Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. DPD will provide photo evidence of this and advise where the parcel has been left. 

For any questions regarding deliveries, please contact Customer Services directly through our website- customerservices@mycarrypotty.co.uk

Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. 

Please note that all our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

Overseas Delivery

We do deliver to the Highlands & Islands, Channel Islands, Ireland & Isle of Man however this will incur a £15 postage charge on all orders. 

We do not currently deliver to the rest of the world. 

Please contact customerservices@mycarrypotty.co.uk for available stockists in your country.